Looking for a job

Alka Singh

@alkasingh1

Client services and operations professional at PVP Inc. supporting Google strategic enterprise customers and improving service performance.

India

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What I'm looking for

I'm targeting client-facing, service delivery, or operations management roles, leveraging my experience in Google Cloud and Workspace support, stakeholder management, service performance analytics, and process optimization while building foundational expertise toward a Salesforce Sales Operations Specialist role.

At PVP Inc., I managed enterprise-grade customer support operations for Google Strategic Enterprise Customers, ensuring SLA adherence and rapid issue resolution. I served as the primary liaison between enterprise clients and internal technical teams.

I monitored service benchmarks and analyzed support performance metrics to identify improvement opportunities. I also delivered monthly service reports to stakeholders, highlighting trends, risks, and areas for improvement.

At Fragomen, Del Rey, Bernsen & Loewy LLP, I coordinated immigration service cases and client relationships while maintaining accurate, compliant case records. I also mentored junior team members and developed training documentation.

Earlier, as a Senior Business Development Executive at Sa-Ford, I researched clients and markets, developed sales plans, and managed client negotiations. During my internship at Bhabha Atomic Research Centre (BARC), I developed a medium for Salmonella detection and conducted field-sample efficacy studies.

Experience

Work history, roles, and key accomplishments

Manager – Google Enterprise Grade Customer Support

PVP Inc.

Sep 2019 - Oct 2021 (2 years 1 month)

Managed enterprise-grade customer support operations for Google Strategic Enterprise Customers, ensuring SLA adherence and rapid issue resolution. Acted as primary liaison between internal technical teams and enterprise clients, coordinating escalations and delivering monthly service reports.

Google Cloud Platform Google Workspace SLA Management Stakeholder Management Performance Analytics Process Optimization Escalation Management Reporting

Associate Consultant

Fragomen, Del Rey, Bernsen & Loewy LLP

Jan 2017 - Jun 2018 (1 year 5 months)

Managed client relationships and case coordination for immigration services, ensuring compliance with firm protocols and SLA timelines. Implemented proactive risk mitigation strategies and mentored junior team members.

Customer Relationship Management Case Management SLA Compliance Risk Mitigation Mentorship Documentation

Senior Business Development Executive

Sa-Ford

Sep 2015 - May 2016 (8 months)

Collaborated with sales and marketing teams to strengthen client acquisition and market penetration strategies. Conducted market research and developed strategic sales plans aligned with organizational goals.

Business Development Client Acquisition Market Research Sales Strategy Negotiation

Trainee / Intern

Bhabha Atomic Research Centre (BARC)

Jan 2015 - May 2015 (4 months)

Developed a novel medium for Salmonella detection, improving recovery rates of injured cells. Conducted efficacy studies on field samples and applied PCR techniques to reduce detection time.

PCR Media Preparation Enrichment Methodologies Laboratory Research Data Analysis