AZ

Open to opportunities

ali zaib

@alizaib1

Energetic IT professional skilled in support, teaching, and AI tools.

What I'm looking for

I seek a hands-on IT role where I can support users, teach technical skills, and apply AI and SEO tools in a collaborative, growth-oriented environment.

I am an energetic IT professional with experience in call-center dispatch, technical teaching, and SEO; I combine strong communication, fast learning, and hands-on knowledge of computer hardware, software, networking, and AI tools to deliver reliable results.

I have worked in US- and UK-based call centers, taught computer courses, managed small IT projects, and used tools like ChatGPT, Gemini, Canva, Photoshop, and MS Office to support operations and digital tasks. I bring punctuality, creativity, and a flexible personality to team environments.

Experience

Work history, roles, and key accomplishments

PT

Call Center Agent

Paragon Technologies

Provided inbound/outbound call handling for a UK-based contact centre, resolving customer inquiries and maintaining service quality metrics.

Customer Support Communication CRM Troubleshooting Time Management Teamwork

RL

Dispatch Agent

Rapid Frights LLC

Managed dispatch operations for a US-based call center, coordinating shipments and communications to ensure timely service delivery across clients.

Dispatch Operations Call Center Support Customer Service Communication Scheduling Multitasking Problem Solving

SE

SEO Specialist

Self Employed

Executed SEO strategies and guest posting campaigns to improve site visibility and backlink profiles for clients.

SEO Guest Posting Link Building Keyword Research Analytics On Page SEO

GC

Computer Lecturer

Global Citizenship Computer College

Taught computer science courses, delivered lectures on programming and IT fundamentals, and supported students with practical lab sessions.

Teaching C++HTML Computer Hardware Computer Software Networking Lesson planning

AS

Teacher

Al Hadi School System

Delivered classroom instruction, managed student learning activities, and supported curriculum implementation for school students.

Teaching Classroom Management Communication Lesson planning Educational Support

Education

Degrees, certifications, and relevant coursework

BC

Bhowana (Chiniot) Intermediate College

Intermediate (I.C.S), Information and Computer Science

2022 - 2023

Completed Intermediate Certificate in I.C.S. (Intermediate of Computer Science) covering computing, mathematics, and information systems.

BS

Bhowana (Chiniot) Secondary School

Matric (CS), Computer Science

2020 - 2021

Completed Matric with Computer Science (CS) focusing on core computer fundamentals and programming basics.

Tech stack

Software and tools used professionally

Gmail

Canva

Availability

Open to opportunities

Location

Pakistan

Authorized to work in

Job categories

IT Support Specialist IT Support Technical Trainer Contact Center Operations Specialist SEO Specialist IT Project Coordinator Computer Teacher AI Specialist Technical Support Analyst IT Technician Support Technician IT Support Jobs IT Tech Support Technical Support Technician IT Support Analyst

Interested in hiring ali?

You can contact ali and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

ali zaib - Call Center Agent - Paragon Technologies | Himalayas