At ICANotes Behavioral EHR, I design clinical, administrative, billing, and patient-facing workflows. I designed a scheduling platform for individual, group, recurring, and telehealth appointments, connecting provider availability, slot search, appointment requests, and history into one workflow.
At Rightway Healthcare, I designed benefits enrollment and pharmacy benefit experiences, and the guided enrollment workflow reduced manual sign-off calls by 40%. Across my work, I turn complex healthcare processes into clear experiences, including reusable design systems and accessible interaction patterns.
