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Alicia Zelaya

@aliciazelaya

Bilingual instructional assistant with strong customer-service and organizational skills.

United States
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What I'm looking for

I am seeking a role in education or client services where I can use my bilingual classroom support, assessment experience, and organizational skills to help diverse learners and contribute to a collaborative team.

I am a bilingual (Spanish/English) instructional assistant and customer-service professional with broad experience supporting classroom instruction, student assessment (Star 360, ELPAC, CAASPP), and independent-living education for people with disabilities. I bring strong organizational, communication, and computer skills (Word, Excel, PowerPoint, Outlook) and a demonstrated ability to work with diverse populations in fast-paced educational and client-facing environments.

I have formal training in Early Childhood Education and a B.S. in Business Management, plus certification in Computer Application and Office Technology. I am reliable, patient, and results-driven—adept at one-on-one and small-group instruction, test administration, documentation, and office duties—seeking to contribute positive energy and practical classroom support to an education-or business, and customer service focused team.

Experience

Work history, roles, and key accomplishments

RS

Independent Living Skills Educator

Roman Empire Living Skills

Jul 2016 - Aug 2017 (1 year 1 month)

Provided instruction to consumers with disabilities on independent living skills, tailoring education to physical, intellectual, and emotional development to increase daily living autonomy.

PD

Substitute Special Education Instructional Assistant

Palmdale School District

Feb 2016 - Aug 2017 (1 year 6 months)

Performed special education support duties including preparing teaching materials, supervising students, and meeting individualized education needs across classroom and program settings.

Education

Degrees, certifications, and relevant coursework

CU

Central State University

Early Childhood Education

2020 - 2023

Completed 87 credits in Early Childhood Education between December 2020 and December 2023.

University of Phoenix logoUP

University of Phoenix

Bachelor of Science, Business Management

Attended University of Phoenix for a Bachelor of Science in Business Management.

Tech stack

Software and tools used professionally

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