Alicia Zelaya
@aliciazelaya
Bilingual instructional assistant with strong customer-service and organizational skills.
What I'm looking for
I am a bilingual (Spanish/English) instructional assistant and customer-service professional with broad experience supporting classroom instruction, student assessment (Star 360, ELPAC, CAASPP), and independent-living education for people with disabilities. I bring strong organizational, communication, and computer skills (Word, Excel, PowerPoint, Outlook) and a demonstrated ability to work with diverse populations in fast-paced educational and client-facing environments.
I have formal training in Early Childhood Education and a B.S. in Business Management, plus certification in Computer Application and Office Technology. I am reliable, patient, and results-driven—adept at one-on-one and small-group instruction, test administration, documentation, and office duties—seeking to contribute positive energy and practical classroom support to an education-or business, and customer service focused team.
Experience
Work history, roles, and key accomplishments
Family Care Provider
Private Household
Jan 2023 - Jan 2024 (1 year)
Provided full-time personal care and support for a family member, managing daily needs and care coordination in a home setting.
Bilingual Instructional Assistant
Palmdale School District
Sep 2021 - Nov 2023 (2 years 2 months)
Assisted teachers with classroom instruction and small-group interventions, supported administration of Star 360, ELPAC and CAASPP assessments, and improved student support across literacy and math programs.
Instructional Assistant
Palmdale School District
Aug 2017 - Sep 2021 (4 years 1 month)
Supported classroom lessons and provided individualized academic assistance in reading, math and science while assisting with Star 360, ELPAC and CAASPP testing processes.
Independent Living Skills Educator
Roman Empire Living Skills
Jul 2016 - Aug 2017 (1 year 1 month)
Provided instruction to consumers with disabilities on independent living skills, tailoring education to physical, intellectual, and emotional development to increase daily living autonomy.
Substitute Special Education Instructional Assistant
Palmdale School District
Feb 2016 - Aug 2017 (1 year 6 months)
Performed special education support duties including preparing teaching materials, supervising students, and meeting individualized education needs across classroom and program settings.
Broker's Office Assistant
RD Achievers Realty Corp.
Mar 2012 - Dec 2015 (3 years 9 months)
Managed rental and purchase inquiries, collected applicant documentation for credit checks, and maintained organized records and scheduling for brokerage operations.
Education
Degrees, certifications, and relevant coursework
Central State University
Early Childhood Education
2020 - 2023
Completed 87 credits in Early Childhood Education between December 2020 and December 2023.
University of Phoenix
Bachelor of Science, Business Management
Attended University of Phoenix for a Bachelor of Science in Business Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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