Open to opportunities

Alex User

@alexuser53

Message

I troubleshoot tracking, payment, and product QA issues across global digital platforms.

Austria

Message

What I'm looking for

I'm looking for a technical operations, product QA, fintech operations, or anti-fraud role where I can troubleshoot complex systems, improve tracking and payment workflows, and use AI-driven processes to strengthen operational quality.

I've supported technical operations at VERTYCAL.IO, JBW SOFT, and SKELAR, resolving tracking drops, account errors, billing discrepancies, and payment issues across international digital products.

I test user funnels across geographies, validate S2S postbacks, pixels, APIs, and UTM structures, and investigate traffic anomalies through system logs and anti-fraud checks. I also use generative AI tools to speed up technical diagnosis, automate workflows, and maintain clear operational documentation.

Experience

Work history, roles, and key accomplishments

Technical Operations Specialist & GEO Testing

Vertycal.io

May 2025 - Apr 2026 (11 months)

Executed end-to-end technical QA and geo-testing across international digital platforms, ensuring infrastructure stability and traffic routing compliance. Diagnosed and resolved technical account errors, tracking drops, and system integration issues.

QA Testing Troubleshooting Technical Documentation

Technical Operations Specialist

JBW Soft

Apr 2024 - Mar 2025 (11 months)

Managed technical tracking configurations, system integrations, and data integrity for high-volume web platforms. Configured and validated web tracking mechanisms to ensure data accuracy and performed anti-fraud checks.

Web Tracking Tracking Pixels UTM Structures Anti Fraud Root Cause Analysis Web Analytics

Billing & FinTech Operations Specialist

Skelar

Jun 2023 - Feb 2024 (8 months)

Led payment operations, chargeback resolutions, and financial transaction verification across international payment gateways. Audited transaction logs and resolved billing discrepancies while performing anti-fraud checks.