Alex Shader
@alexshader
I build customer support, sales, and product operations for growing businesses.
What I'm looking for
After nearly 10 years supporting more than 3,000 workstations at the National Medical Research Center for Obstetrics, Gynecology and Perinatology, I transitioned from enterprise IT support into building a business in Mersin, Turkey.
As co-founder of a flower shop, I helped launch and grow a successful, profitable business. I developed long-term vision, product roadmaps, go-to-market, sales and marketing strategies, customer acquisition, channel partnerships, and customer success and technical support teams.
As a Product Owner, I managed and prioritized the product backlog, clarified user stories, and worked directly with clients during early product stages. I also partnered with general management to develop functions that supported customer growth and retention, with responsibility for P&L in most projects.
I'm experienced in translating business owners' needs into technical specifications and would like to work with geo-distributed teams, including technical teams across Germany, Spain, Egypt, and the UAE.
Experience
Work history, roles, and key accomplishments
Tech Support Specialist
National Medical Research Center for Obstetrics, Gynecology
Jan 2013 - Jul 2022 (9 years 6 months)
Provided technical support for over 3000 workstations in a major medical research center, handling enterprise clients and ecosystem issues.
Worked as Специалист по ИТ at ФГБУ НМИЦ АГП им. В.И. Кулакова.
Education
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Alex hasn't added their education
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