At Mitel, I administered unified communications networks across 10 data centers and served as an escalation point for network and infrastructure issues. I supervised incident resolution under ITIL guidelines and coordinated with VMware, Cisco, and Fortinet to maintain and repair customer-facing services.
As a Tier 2 Product Support Technician at Mitel, I supported enterprise customers, wrote network documentation and disaster recovery plans, and administered a VeloCloud SD-WAN orchestrator. I also monitored bandwidth and activity across 270 global data center nodes using SolarWinds and ThousandEyes.
At Candor, I led greenfield deployments of Datto RMM, IT Glue, and Autotask PSA, from requirements through go-live. I also deployed Pentera for continuous security validation and led remediation of the weaknesses it identified.
More recently, I installed and cabled servers, storage, networking, and GPU systems at SVK Systems Inc. I’ve also built, programmed, and maintained a custom drone fleet, including its flight controller firmware and configuration.
