Open to opportunities

Alejandra Menacho

@alejandramenacho

Bilingual customer service and administrative professional delivering calm, high-accuracy support across hospitality and trade.

Paraguay

Message

What I'm looking for

I’m seeking remote roles across all time zones where I can combine bilingual customer support, scheduling, CRM/PMS accuracy, and documentation to solve issues quickly—while continuing my Google Cybersecurity learning.

I’m a bilingual (English/Spanish) customer service and administrative professional with 5+ years of international experience across hospitality, trade operations, and executive support environments in the US, Ireland, Israel, Uruguay, and Paraguay. I’m detail-oriented, proactive, and I stay calm under pressure while delivering consistent, cross-cultural service.

In my most recent role as a Front Desk Agent at Westin Hotel (Marriott), I delivered high-touch guest service in a fast-paced, high-volume hotel environment—managing check-ins, check-outs, reservations, and VIP arrivals at the same time. I resolved complaints in real time using the Marriott LEARN method (Listen, Empathize, Apologize, React, Notify), de-escalating difficult situations without supervisor escalation.

I also handled critical systems and accuracy needs daily, operating Lightspeed PMS for reservations, billing, audits, night shift reporting, and room blocking. I diagnosed and corrected billing discrepancies with 100% accuracy, coordinated time-sensitive requests cross-departmentally via radio and ticketing systems, and processed cash, credit card, and digital payments across high-volume shifts—managing folios and resolving billing disputes.

Before hospitality, I served as an Import & International Trade Assistant at ALAS SA, where I coordinated logistics with international suppliers, tracked shipments, and resolved delays in real time via email and phone. I prepared and verified import documentation, acted as a single point of contact for freight forwarders and customs brokers, calculated customs duties/VAT/clearance fees, and monitored inventory levels to reduce stock gaps through proactive planning—while continuing to build my remote-compatible capabilities like documentation, CRM/PMS workflows, and cross-team coordination. I’m currently completing a Google Cybersecurity Certificate and I’m available for remote roles across all time zones.

Experience

Work history, roles, and key accomplishments

Front Desk Agent

Westin Hotel (Marriott)

Jan 2025 - Sep 2025 (8 months)

Provided high-touch guest service, managing simultaneous check-ins, check-outs, reservations, and VIP arrivals in a fast-paced hotel environment. Resolved guest complaints using the Marriott LEARN approach and operated Lightspeed PMS to correct billing discrepancies with 100% accuracy.

Guest Service Marriott LEARN Lightspeed PMS Reservations Payments Processing De escalation

Import & Trade Assistant

ALAS SA

Nov 2023 - Nov 2024 (1 year)

Coordinated international import logistics with suppliers, tracking shipments and resolving delays in real time via email and phone across multiple time zones. Prepared verified import documents, supported customs clearance by calculating duties and VAT, and reduced stock gaps through proactive lead-time planning.

Shipment Tracking Customs Duties & VAT Customs Clearance Support Supplier Communication Bills Of Lading Certificates Of Origin

Room Attendant

Powerscourt Hotel (Autograph Collection)

Mar 2023 - Jul 2023 (4 months)

Trained five new team members on cleaning procedures and customer service standards to maintain consistent quality. Managed inventory for 150+ guest rooms and ensured timely replenishment of supplies while fulfilling guest requests promptly.

Inventory Management Stock Control Guest Request Fulfillment Customer Service Quality Assurance

Hotel Waitress

Haddington Hotel

Jan 2023 - Apr 2023 (3 months)

Delivered food and beverage service to 20–30 guests per shift and processed payments using POS systems with 100% accuracy. Coordinated seating and table service to minimize wait times while maintaining brand and hospitality standards.

Food Service Cash Handling Table Service Coordination Customer Service

Volunteer - Administrative Support

Kibbutz Program Center

Jan 2022 - Jul 2022 (6 months)

Provided administrative support to program leaders, including data entry, scheduling, and spreadsheet tracking of volunteer hours for compliance reporting. Supported community events and programs for up to 100 participants.

Administrative Support Data Entry Scheduling Spreadsheets Compliance Reporting event support Cross Cultural Communication

Administrative Assistant

Chacomer SAE

Sep 2019 - Apr 2020 (7 months)

Handled 50+ inbound customer calls daily, providing solutions to technical and service inquiries with professionalism and patience. Managed scheduling and data entry, collaborated across departments, and improved workflows by identifying recurring issues.

Inbound Calls Customer Service Scheduling Data Entry

Room Service Attendant

Hotel & Resort Fasano

Dec 2018 - Jan 2019 (1 month)

Provided in-room food and beverage service, ensuring timely and accurate delivery while anticipating guest needs. Maintained a guest-focused hospitality approach to elevate the overall in-room experience.

Room Service Order Accuracy Guest Needs Anticipation Customer Service

Receptionist Assistant

Hotel Esplendor, Wyndham

Sep 2018 - Oct 2018 (1 month)

Supported front desk operations, including reservations, guest check-in/out, billing, and calendar updates. Handled multi-channel guest communication by phone and email while maintaining organized, service-first interactions.

Guest check in out Front Desk Operations Reservations Billing Support Calendar Updates Customer Service