At Transdev North America, I raised on-time performance from 77% to 82% by analyzing route-level data and supporting targeted operational corrections. I also reduced early departures by nearly 3% while late-performance levels remained steady.
I coordinate daily operations for more than 350 transit bus operators, monitor service delivery, and respond to workforce and service disruptions. I use Lytx (DriveCam) events to identify driving risks and provide targeted operator coaching.
At Keolis, I trained more than 100 operators across 22 routes, achieving a 98% pass rate. I delivered monthly safety classes and classroom and behind-the-wheel instruction.
In earlier roles at First Transit / Transdev and First Transit, I contributed to safety oversight, accident investigations, ADA passenger-assistance training, and daily service coordination through the Operations Control Center.
