alain bautista

I’m a customer-focused operations professional with 7 years of experience supporting B2B partners in a fast-paced, data-driven environment. I manage client requests, coordinate cross-functional teams, and deliver time-sensitive solutions that balance customer needs with business risk.

At Homsite, I managed pricing and event setup using internal systems, monitored real-time transactions, and identified irregular patterns to escalate potential risk cases. I documented and reported account-level anomalies to support risk management and compliance teams, and conducted routine exposure checks across active offerings while adjusting configurations to manage risk.

In my current role at Kambi, I handle partner specials and manage and prioritize partner requests through Jira to ensure timely, accurate resolutions. I act as a primary point of contact for partner operators—supporting promotional setup, platform configurations, and issue resolution—while executing campaigns (e.g., boosted offers and custom specials) aligned with partner marketing initiatives.

I focus on operational efficiency through structured SLA and task prioritization, clear business communication, and strong escalation discipline when risk exposure increases. I also mentor junior team members to improve team efficiency and analytical capability, and I continuously look for process improvement opportunities that strengthen sustainable outcomes.