alaa ali

Leads social media marketing efforts for Tom's Pest Control, a family-owned pest management company serving homes and businesses across Australia. Manages content creation, media planning, and social media strategy to uphold the company's brand and client satisfaction.

Worked as Graphic Designer at Tom's pest Control .

Tasked for establishing and enhancing a lot of small projects
-Designed digital media campaigns aligned with business goals
-Maintained a strong online company voice through SEO auditing and SEM with google ad words
-wrote creative articles to use most the key word list in a moderate way and use in the back linking process
-Monitored ROI and KPIs
now a lot of those projects became a very success

Tasked to Retain The customers and enhance their experience with the service
-I was Gathering information about customer complaints.
-trying to understand why the customer would like to cancel his service
-Developed aggressive retention strategies based on customer feedback.
-Negotiated with customers to renew contracts and retain business.
I was able to reach more than 40% retention rate for of

tasked to up-sell specified services
-I was Contacting existing customers to inform them about the offers they can claim
-tried to convince the customers to upgrade their package (upselling )
-helped the customers to find the perfect phone package that will suit their needs
I was able to reach the sales target for all the campaigns I was assigned to

tasked to informed the senior citizens about the products they can get for discounted rates
-Called the potential customers to let them know about the medical products that is partly covered by their medical insurance
-helped the customers to find out which product will be useful for them
I was able to market the products to the customers in a professional way and had so many leads

tasked to help the customer and enhance their experience
-helped the customers with the general inquires they have about their service
-helped the customers with their payment and explain the details of their monthly bills
-helped the customers with the troubleshooting technical steps to fix most of the errors they might face
I was able to achieve most of my KPIs and customer satisfaction.

tasked to help the customer and enhance their experience
-helped the customers with the general inquires they have about their service
-helped the customers with their payment and explain the details of their monthly bills
-helped the customers with the troubleshooting technical steps to fix most of the errors they might face
I was able to achieve most of my KPIs and the customer satisfaction

tasked to build a strong newspaper in my department and increase the visits on the website:
-wrote creative content for the Art department
-edited the pictures with the right ratio
-performed SEO for the articles to use most of the targeted keywords
I got to be the head of Art and entertaining department after a lot of successful original articles

tasked to help the customer and enhance their experience
-helped the customers with the general inquires they have about their service
-helped the customers with their payment and explain the details of their monthly bills
-helped the customers with the troubleshooting technical steps to fix most of the errors they might face
I was able to achieve most of my KPIs and customer satisfaction.