Open to opportunities

Alaa ALAkraa

@alaaalakraa

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Electrical Power Engineer with expertise in software quality assurance.

Syrian Arab Republic

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What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges my technical skills.

I am an Electrical Power Engineering graduate with over two years of diverse experience in software quality assurance, engineering (BIM), and customer service. My journey has equipped me with strong technical problem-solving skills and a commitment to quality analysis. I thrive in dynamic environments where I can apply my technical expertise and foster strong client relationships.

In my recent role as a Software Quality Assurance Engineer at Dib Gmbh, I conducted comprehensive testing to ensure high product quality while effectively communicating with customers to understand their requirements. My experience as a Customer Service Specialist at Thiqa Education further honed my ability to manage client expectations and coordinate effectively across departments. I am passionate about leveraging my skills to contribute to innovative projects and drive success in my future endeavors.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Thiqa Education

Jun 2024 - Jul 2024 (1 month)

Managed student subscriptions and financial commitments while ensuring effective communication between students and teachers. Coordinated class schedules and addressed feedback and complaints by collaborating with various departments.

Customer Service Communication Problem Solving Scheduling

Software Quality Assurance

Dib Gmbh

Nov 2022 - Sep 2023 (10 months)

Performed extensive testing to ensure product quality and compliance with quality standards. Engaged with customers to gather requirements and expectations for software products.

Quality Assurance Software Testing Communication Problem Solving

MEP Engineer (BIM)

Syria Bim

Oct 2022 - Jan 2023 (3 months)

Focused on electrical connections for shop drawings using Revit and trained in modeling HVAC systems. Served as the main contact for the electrical engineering team.

Revit BIM Electrical Engineering Technical Problem Solving Team Coordination

Laptop Software Maintenance & Sales Manager

NewTech Center

Jun 2022 - Oct 2022 (4 months)

Managed software installations and upgrades while providing technical support to customers. Developed strong customer relationships and offered tailored solutions.

Technical Support Customer Relationship Management Problem Solving Sales

Education

Degrees, certifications, and relevant coursework

Tishreen University

Bachelor of Engineering, Electrical Power Engineering

2016 - 2022

Graduated with a Bachelor of Engineering in Electrical Power. The graduation project focused on Induction Furnaces in Channel Form, showcasing practical applications of electrical engineering principles.