AKWAOWO ELOHIM

Defined strategic vision and go-to-market for a pre-launch ISP, leading pre-operational business model, funding strategy and regulatory roadmap to enable broadband expansion across underserved regions.

Led MTOS-enabled workflow improvements and integrations (MTOS–web, MTOS–SAGE, MTOS–POF), reducing transaction time to ~2 minutes and enabling digitised reporting that cut client-side paper/ink costs by ~60%.

Supported terminal-wide MTOS rollout and stabilisation, implemented EDI for gate/vessel moves and deployed a chatbot to improve customer complaint resolution and reduce physical visits.

Coordinated campus IoT introduction events, increasing sales of IoT boards and devices by over 50% through on-site demonstrations and customer engagement.

Developed multiple bespoke business systems (hotel, school, warehouse, terminal) increasing solution sales and guided IT budgeting to reduce unnecessary spending.

Planned and executed hardware/software upgrades and supervised helpdesk operations, reducing hardware failures by ~23% and repair frequency by ~20%.

Developed a student exam and records application that reduced manual computation and result delays by ~90% and updated training curriculum to increase material sales by ~20%.

Enrolled in an Executive MBA program with an IT leadership focus, expected to complete in April 2026.

Pursuing an M.Sc. in Information Technology with expected completion in August 2026, focused on advanced IT topics and applied research.

Completed a Bachelor of Engineering in Computer Engineering, graduating in 2018 with coursework in software and systems development.