AKtravel User

AU

Open to opportunities

AKtravel User

@aktraveluser

Customer Support & Client Success professional with Zendesk experience and 15+ years delivering e-commerce photography under deadline.

What I'm looking for

I’m looking for a remote customer support/client success role where I can handle high-volume tickets in Zendesk, resolve issues with empathy, collaborate daily with distributed teams, and grow through clear SLAs and feedback.

I’m a customer support and client success specialist with hands-on Zendesk experience, focused on calm, accurate resolution for high-volume ticket queues. I’m now pursuing a full-time move into remote customer support/client success.

In my recent role, I handled 80+ customer support tickets per day via Zendesk for an e-commerce/SaaS platform. I managed email-based support for order issues, reorders, replacements, and complaint resolution, while responding to escalations professionally and maintaining SLA standards.

I also bring strong remote collaboration habits, using tools like Slack for daily coordination, plus Hubstaff and Connecteam for shift tracking. I’m comfortable adapting to different client systems and workflows, communicating clearly with teams and stakeholders, and delivering consistently under deadline pressure.

Before support, I spent 15+ years freelancing in e-commerce and fashion photography for brands including Amazon, Net-A-Porter, Harrods, Selfridges, and Arcadia Group. That work sharpened my ability to understand briefs precisely, interpret requirements, and build long-term trust through high-quality, deadline-driven delivery.

Experience

Work history, roles, and key accomplishments

SE

Freelance Photographer

Self-Employed

Jan 2008 - Jan 2023 (15 years)

Delivered e-commerce and fashion photography for brands including Amazon, Net-A-Porter, Harrods, Selfridges, and Arcadia Group using creative briefs. Collaborated closely with stylists and art directors to interpret requirements, adapt to client workflows, and consistently deliver under tight deadlines.

E Commerce Photography Creative Briefing Client Communication Styling Collaboration

RC

Telephone Support Volunteer

RAF Connections

Jan 2021 - Jan 2022 (1 year)

Provided telephone support to armed forces veterans by listening to enquiries and connecting callers with the right resources. Maintained confidentiality and followed clear communication protocols.

Confidentiality Protocols

TP

Community Support Volunteer

The Felix Project

Jan 2020 - Jan 2021 (1 year)

Supported community members via email and phone, coordinating food distribution assistance. Managed inbound enquiries efficiently and ensured timely follow-up.

Email Support Phone Support Community Support

SB

Customer Support Representative

Social Bear

Dec 2025 - Present (8 months)

Handled 80+ customer support tickets per day via Zendesk for Social Bear client Funky Pigeon, managing email support for order issues, reorders, replacements, and complaint resolution. Resolved escalations for frustrated customers while maintaining SLA standards and coordinating with a distributed team using Slack.

Zendesk Customer Support Ticket Management Email Support Replacing Complaint Resolution Escalation Handling SLA Management Hubstaff Connecteam Slack

Education

Degrees, certifications, and relevant coursework

UH

University of Hertfordshire

Bachelor of Arts (Honours), Digital Lens & Media

2007 - 2010

Completed a BA (Hons) in Digital Lens & Media at the University of Hertfordshire from 2007 to 2010.

Tech stack

Software and tools used professionally

Zendesk

Remote Team

Google Workspace

Hubstaff

Porter

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