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akshay kushwaha

@akshay_2400

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Detail-oriented and analytical professional transitioning into Data Analytics

India

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What I'm looking for

I am looking for a role that allows me to utilize my data analytics skills in a collaborative environment, where I can contribute to impactful projects and continue to grow professionally.

I am a detail-oriented and analytical professional with over three years of experience in data-intensive environments. My journey in data analytics began with a strong foundation in organizing, validating, and interpreting data, which I honed while working as a Customer Service Coordinator at Hapag-Lloyd. Here, I successfully performed extensive data cleansing and validation on over 15,000 records, improving lead classification accuracy by 30% and developing automated reporting workflows that reduced manual report preparation time by 40%.

My passion for data analytics is complemented by my technical skills, including proficiency in SQL, Python, and data visualization tools such as Power BI and QlikView. I have a proven track record of analyzing lead conversion rates and customer behavior patterns, contributing to a 12% increase in campaign effectiveness. I am eager to leverage my problem-solving skills and business acumen to drive data-informed decision-making in a dynamic organization.

Experience

Work history, roles, and key accomplishments

Customer Service Coordinator – Data Analytics Focus

Hapag-Lloyd

Nov 2020 - Present (4 years 7 months)

Performed extensive data cleansing and validation of over 15,000 records in Salesforce CRM, improving lead classification accuracy by 30%. Developed automated reporting workflows using Excel and analyzed lead conversion rates with QlikView, contributing to a 12% increase in campaign effectiveness.

Salesforce CRM Excel Qlikview KPI Analysis Data Visualization Customer Service

GST Analyst / Data Reporting Assistant

A.D. Mehta & Associates

Dec 2018 - Present (6 years 6 months)

Pulled, cleaned, and prepared financial datasets from Tally ERP for GST filing and compliance across 50+ small businesses, ensuring 100% accuracy in GSTR-1 and GSTR-3B submissions. Conducted variance analysis and data reconciliation using Clear Tax and Excel, resolving data mismatches with a 95% success rate and reducing monthly reconciliation time by 25%.

Excel Data Cleaning Financial Reporting Data Reporting

Education

Degrees, certifications, and relevant coursework

Jai Bharat Night College

Bachelor of Commerce, Commerce

Activities and societies: Relevant Coursework: Data Analysis (Google Certification), Financial Reporting, Business Statistics.

Completed a Bachelor of Commerce degree, focusing on core business principles. Relevant coursework included Data Analysis (Google Certification), Financial Reporting, and Business Statistics.