At Anthropic, I provide Tier-2 and Tier-3 production support for enterprise AI applications built with Claude, AWS Bedrock, LangChain, FastAPI, and Kubernetes. I reduced incident resolution time by 30%, supported more than 10K AI requests per day, and helped improve platform uptime to 99.8%.
I troubleshoot LLM inference, AI agent workflows, prompt execution, API authentication, vector retrieval, and distributed systems. I also support RAG pipelines with Pinecone, validate model and infrastructure releases, and automate operational health checks with Python and Bash.
Previously at HCL Technologies, I supported the deployment and lifecycle management of production machine learning models using MLflow, Azure Machine Learning, Databricks, Docker, and Kubernetes. I build dashboards, runbooks, and automated workflows that improve deployment reliability, monitoring, and support experiences.
