Akanksha User

Lead end-to-end UX and product design for a multi-module SaaS platform built for NHAI in collaboration with BCG, covering discovery, user research, information architecture, user flows, interaction design, prototyping, usability validation, specifications, and design QA. Apply an AI-forward design approach using Generative AI, conversational AI, and AI-powered design tools for ideation, research s

Delivered UX and product design consulting covering discovery, user research, interviews, surveys, UX strategy, wireframing, prototyping, usability validation, design systems, and product iteration. Developed an AI-forward design strategy using AI-powered tools across ideation, research synthesis, design exploration, rapid prototyping, workflow development, and iteration.

Led end-to-end UX/UI design for SaaS, AI-driven, and AI-enabled products across web and mobile, covering onboarding, payments, reporting, internal operations, and intelligent product workflows for 5+ clients. Conducted user interviews, usability research, surveys, heuristic evaluations, usability testing, and A/B testing to identify user pain points and validate design solutions.

Delivered end-to-end UX and product design across SaaS, eCommerce, enterprise, and digital platforms, covering discovery, research, information architecture, interaction design, responsive UI, prototyping, validation, and handoff across 10+ projects. Led user research, interviews, surveys, usability evaluation, and discovery workshops to understand user needs, operational workflows, pain points, a

Designed websites, landing pages, and digital experiences supporting student acquisition and the broader EdTech customer journey. Conducted user research to identify navigation, content clarity, usability, and information architecture gaps; translated findings into improved page structures and responsive UI.

Designed responsive websites and digital UI layouts across multiple client projects while maintaining visual consistency and reusable design patterns.

Designed website layouts, banners, and digital assets aligned with established visual and interaction guidelines while managing multiple client requests.

Master of Computer Applications in Information Technology from Chhattisgarh Swami Vivekanand Technical University, Bhilai, from 2010 to 2013.

Bachelor of Computer Applications in Information Technology from Pandit Ravishankar Shukla University, Raipur, from 2007 to 2010.

IBM UI/UX Designer Professional Certificate.

Executive Programme in Branding & Advertising from IIM Indore.