Akanksha Sharma
@akankshasharma4
Senior insurance process associate focused on accurate claims documentation and policy coverage validation.
IndiaWhat I'm looking for
I’m a Senior Process Associate with experience across insurance documentation, policy review, and claim-related workflows. In my most recent role, I assisted in risk assessment and claim documentation, conducted quality checks on insurance documentation for truckers and logistics fleet, and reviewed policy applications, claims, and renewals.
Earlier, as a Senior Process Associate at COGNEESOL INDIA PVT. LTD., I reviewed insurance policies and endorsements to confirm coverage, supported coverage/policy creation for insured vehicles, and maintained issuance of certificates of insurance and related documents. I also led quality analysis through weekly/monthly calibration sessions, wrote clear documentation to meet standards and protocols, monitored and evaluated cases, and provided feedback to associates while maintaining an access database of historic and current insurance information.
Experience
Work history, roles, and key accomplishments
Sr. Process Associate
IITG
Jul 2024 - Jul 2025 (1 year)
Assisted with risk assessment and claim documentation and performed quality checks on trucker and logistics insurance documentation. Reviewed policy applications, claims, and renewals while validating key details for reliable client interactions.
Sr. Process Associate
Cogneesol India Pvt. Ltd.
Aug 2019 - Nov 2021 (2 years 3 months)
Reviewed insurance policies and endorsements, created coverage/policies for insured vehicles, and managed issuance of certificates of insurance and related documents. Conducted quality analysis and calibration sessions, monitored cases, and provided feedback while maintaining an access database of insurance information.
Customer Support Executive
Teleperformance
Oct 2018 - Jul 2019 (9 months)
Handled customer inquiries about product functionality and provided launch support for a new product. Logged and categorized calls and email requests in a CRM system, managed resolution progress, and escalated issues based on severity.
Education
Degrees, certifications, and relevant coursework
Global Institutes of Punjab Technical University
B.Tech, Management and Emerging Technologies
2013 - 2017
Grade: 85%
Completed a B.Tech in Management and Emerging Technologies from Global Institutes of Punjab Technical University (Jalandhar/Amritsar) between 2013 and 2017, securing 85%.
Govt. Sen. Sec. Model School, Sundernagar
12th, Senior Secondary (CBSE)
Grade: 73%
Completed CBSE 12th from Govt. Sen. Sec. Model School, Sundernagar in 2013 with 73%.
Govt. Sen. Sec. Model School, Sundernagar
10th, Secondary (CBSE)
Grade: 7 CGPA
Completed CBSE 10th from Govt. Sen. Sec. Model School, Sundernagar in 2011 with 7 CGPA.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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