AJ Gonzalez

Containerized testing tools for embedded hardware and Silver simulator, Served as lead for ETL automation with test case data. Automated testing processes for embedded systems on a large automotive industry project. Built Jenkins ready pipelines for ETL automation. Documented tools and procedures for development environments.

Provided Support to Developers using React, Flutter, Python, and Java with a BaaS suite and miscellaneous AWS services. Automated queue monitoring. Automated customer interactions with Python to ensure better service. Monitored Incident Queue on Multiple Schedules. Jump started and led a Diversity and Inclusion Group.

Led the development of Automation solutions to costly and FTE heavy processes. Led the Migration of automation processes to AWS Lambda and EC2. Maintained deployments, databases of ongoing projects. Diagramed and automated processes. Built Web applications using Flask and Python to automate or monitor ServiceNow. Built a Remote/Local Logging Library+Infrastructure with Flask and Python.

Provided First Call Resolution for Common IT issues. Authored Knowledge Base Articles based on hands on experience. Alerted management of outages and security risks. Used a user-first approach to deliver friendly and helpful service, being proactive with follow ups and proficient with documentation. Automated repetitive tasks with Python.