Ajadi KayodeAK
Open to opportunities

Ajadi Kayode

@ajadikayode

Experienced Quality Assurance Analyst with a focus on process excellence.

Nigeria

What I'm looking for

I seek a role that fosters growth, values quality, and encourages innovation.

I am a dedicated Quality Assurance Analyst with extensive experience in Microsoft 365 technology. My career has been marked by a commitment to process excellence and continuous improvement, demonstrated through my role at Tek-Experts, where I crafted process documents and conducted quality evaluations to support a growing number of Microsoft Business Customers. My analytical skills allow me to provide actionable insights that enhance customer experience and operational efficiency.

Throughout my career, I have engaged with management to ensure compliance with quality standards and have led initiatives to meet customer interaction guidelines. My ability to coach and train customer service agents has resulted in improved performance and customer satisfaction scores. I thrive in environments that challenge my problem-solving abilities and allow me to contribute to team success through collaboration and leadership.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

EC

Essence College

N/A, Education

2015 - 2018

Activities and societies: Coordinated school Literary & Debating Club and facilitated study excursions.

Worked as an English Language Teacher and School Guidance Counsellor, teaching phonetics and preparing students for regional exams while coordinating extracurricular activities.

Ekiti State University logoEU

Ekiti State University

Bachelor of Education, Guidance and Counselling

2009 - 2014

Grade: Second Class Upper Division

Studied Guidance and Counselling, focusing on educational psychology, counseling techniques, and student support services. Achieved a Second Class Upper Division.

CS

Community Secondary School

Senior Secondary School Certificate, General Education

2005 - 2007

Completed Senior Secondary School Certificate, focusing on general education and foundational skills necessary for further studies.

MS

Methodist Secondary School

Senior Secondary School Certificate, General Education

2005 - 2007

Completed Senior Secondary School Certificate, emphasizing academic excellence and preparation for higher education.

Tech stack

Software and tools used professionally

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Ajadi Kayode - Quality Assurance Analyst - Tek-Experts | Himalayas