Open to opportunities

Ahsan Ahmed

@ahsanahmed1

Message

Detail-oriented recent graduate with talent for accounting.

Zimbabwe

Message

What I'm looking for

I am looking for a role that offers professional development and growth opportunities.

I am a recent graduate with a BA(Hons) in Accounting and Finance from Manchester Metropolitan University, where I achieved a 2:1. My academic journey has equipped me with a solid foundation in financial analytics, management accounting, and strategic tools used in business. I have developed excellent interpersonal skills and thrive in team environments, which I demonstrated during my studies and various work experiences.

Throughout my career, I have gained practical experience in customer service and safety roles, where I honed my communication skills and ability to work cohesively within large teams. My role as a Customer Service Specialist at Teleperformance involved analyzing financial statements for potential fraudulent activity, showcasing my analytical skills and attention to detail. I am eager to leverage my knowledge and skills in a professional setting that offers opportunities for growth and development.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Teleperformance

Oct 2024 - Present (1 year 8 months)

Made outbound calls and communicated effectively within a large team. Analyzed financial statements for indications of fraudulent activity and navigated multiple systems competently.

Outbound Calling Team Collaboration Financial Analysis Fraud Detection Customer Service Navigation Communication Skills Problem Solving Data Entry Conflict Resolution

Call Handler

NHS

Jul 2021 - Present (4 years 11 months)

Communicated as a team to work cohesively and adapted to new software. Reassured clients in a calm and assured manner.

Client Reassurance Empathy Problem Solving Data Entry Interpersonal Skills

Safety Steward

G4S

Jul 2019 - Present (6 years 11 months)

Ensured customer safety and worked effectively within a large team. Collaborated to maintain a secure environment.

Customer Safety Teamwork Crowd Control Communication Risk Assessment Event Management Security Operations Problem Solving

Crew Member

McDonalds

Sep 2018 - Present (7 years 9 months)

Managed cash and communicated effectively with staff and customers. Organized stock and inventory efficiently.

Cash Management Customer Service Inventory Management Teamwork Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Blackburn College

Level 3 Extended Diploma, Engineering

Grade: MMP

Completed a Level 3 Extended Diploma in Engineering, acquiring foundational knowledge and practical skills in various engineering principles. This program provided a comprehensive understanding of the field, preparing for further studies or entry-level roles.

Nelson and Colne College

Level 3 National Diploma, Business Studies

Grade: MP

Obtained a Level 3 National Diploma in Business Studies, focusing on core business principles and practices. Developed a foundational understanding of business operations and management concepts.

Marsden Heights Community College

GCSEs, General Studies

Grade: Grade 9 to 5

Completed 7 GCSEs, achieving grades 9 to 5, including key subjects like Maths and English. Developed a strong academic foundation across a range of subjects.

Manchester Metropolitan University

BA(Hons), Accounting and Finance

Grade: 2:1

Activities and societies: Completed tasks using Sage Cloud Software; Produced a memo on BT for Multi-National Business Acquisitions; Wrote a self-reflection report; Produced a report on strategies and strategic tools; Analyzed financial data in Excel for Financial Analytics.

Achieved a 2:1 in Accounting and Finance, gaining practical experience with Sage Cloud Software through weekly tasks and exams. Developed strong analytical skills by analyzing financial positions and performance using Excel, culminating in a detailed report and presentation. Collaborated on group projects, enhancing communication and organizational abilities.