Ahmed Mahfouz

Engineered and managed Chat365, a customer support platform with ticket management, multi-channel support, and real-time analytics. Constructed the platform using a NestJS backend and React frontend, broadening backend proficiency to full-stack responsibilities.

Developed and maintained SD Assist, a 24/7 roadside assistance platform handling over 65,000 incidents annually across Europe. Contributed to digital platforms for Belçika İslam Federasyonu and architected backend infrastructure for OpenBeauty.io.

Orchestrated development and maintenance of an e-commerce order management system processing orders from Amazon, eBay, and Shopify. Integrated APIs and streamlined data workflows for seamless synchronization of orders, inventory, and customer data.

Played a pivotal role in engineering Desk360, a customer support platform with multi-channel support, real-time analytics, and automation. Optimized Desk360 for scalability and performance, achieving a 30% reduction in database load times for enterprise clients.

Spearheaded development and maintenance of Islam Channel Giving, a donation management platform, and Field Management Systems (Kokpit) with real-time tracking. Constructed educational and examination systems (Planda) for high schools.

Completed high school education with a focus on mathematics.