At Microwize Technology, Inc., I reduced average ticket closure time by 50% as EHR Support Supervisor by implementing a structured triage and escalation protocol. I also improved first-call resolution by 20%.
I lead pre-launch workflow gap analysis and create site-specific onboarding checklists, helping reduce go-live support incidents by 25% across 12+ practice implementations. I also rebuilt Medisoft Clinical and Practice Partner training with role-based HL7/FHIR interoperability modules, raising client satisfaction to 91%.
Earlier at Microwize, I delivered 30+ EHR implementations and developed client-specific training aligned with clinical workflows. My work covered data migration, interoperability validation, HIPAA compliance, and revenue cycle support.
My dental clinical training informs how I approach healthcare technology. At Sinai University and Galala University, I taught dental students oral medicine and radiology, and Iām pursuing a Master of Dental Radiology at Suez Canal University with research evaluating AI diagnostic systems.
