Open to opportunities

ahmad said

@ahmadsaid

Network Supervision Engineer and emerging AI developer, leveraging Excel data analysis and automation to improve service quality.

Syrian Arab Republic

Message

What I'm looking for

I’m looking for a role where I can improve efficient workflows through accurate network supervision, Excel-based reporting, and continuous improvement. I want to apply my AI and automation skills to deliver reliable, high-quality service.

I’m a Computer and Automation Engineering graduate with hands-on experience in network supervision and data-driven reporting. Since 03/2023, I’ve monitored and managed network operation data using Excel and internal systems, maintained accurate records, analyzed logs, and supported issue tracking.

I also bring practical AI development skills from coursework and projects, including Generative AI concepts like RAG systems, prompt engineering, and LLM integration. I’ve worked with AI/chatbot tooling such as LlamaIndex and ChatGPT, and I enjoy building intelligent query systems and automation workflows using tools like FastAPI, Langchain, and Gradio.

Experience

Work history, roles, and key accomplishments

Current

Network Supervision Engineer

Current

Syriatel Mobile Telecom

Mar 2023 - Present (3 years 3 months)

Monitored and managed network operations data in the supervision department using Excel and internal systems, maintaining accurate records and analyzing logs for issue tracking and reporting. Collaborated with technical teams to troubleshoot network issues affecting coverage and internet quality while preparing regular reports in Microsoft Excel and Office tools.

Excel Network Monitoring Log Analysis Issue Tracking Troubleshooting Data Management Technical Reporting Microsoft Office Data Quality Technical Documentation

Education

Degrees, certifications, and relevant coursework

University of Damascus

Bachelor's Degree, Computer and Automation Engineering

2019 -

Activities and societies: Coursework includes programming, databases, automation systems, and AI applications. Projects: Excel data cleaning/filtering/pivot tables; AI-based data processing with LlamaIndex and LLMs; automation/chatbot for structured data and log analysis.

Bachelor's Degree in Computer and Automation Engineering at the University of Damascus, covering programming, databases, automation systems, and artificial intelligence applications. Completed Excel data analysis and AI/RAG-based projects using LlamaIndex and LLMs.