Agnieszka Bernaś

As a dedicated Quality Assurance and Complaint Handling Specialist at Alcon, I manage the collection and processing of technical product complaints and adverse event reports. My role emphasizes accuracy and compliance with regulations, ensuring that all data is handled with the utmost care. I thrive in fast-paced environments, effectively communicating with stakeholders and contributing to quality investigations.

Previously, I served as a Benefits Partner and Customer Support Representative at Aon, where I delivered high-quality support and resolved customer issues. My experience as a Data and Research Analyst honed my analytical skills, enabling me to translate and categorize marketing survey responses efficiently. With a Master’s Degree in Portuguese Translations, I bring a multilingual perspective to my work, enhancing cross-cultural communication.