Agnes Mary Chaparro Gomez

Planned and implemented end-to-end business automations across the Zoho suite and Google Cloud, developing Python services and serverless workloads. Built cross-module automation pipelines, AI-assisted ticket triage, and applied RBAC and multi-party signing flows.

Owned Zoho CRM and Zoho Recruit, implementing new features and improving functionality. Built a revenue breakdown analysis layer and a 'days in negotiation' counter, and integrated lead-generation partners using Zapier and Zoho Flow.

Contributed to a large NFT project, generating over US$1 million in sales. Designed and deployed Discord bots, implemented a referral system and in-game currency for community events.

Built and maintained company reports in Julia and Python for data analysis and workload distribution. Carried out full implementations of Zoho CRM, Recruit, Books, and Projects, and provided cross-platform technical support.

Grade: 72/100

EF SET English Certificate (C2 Proficient) with a score of 72/100, obtained in 2023.

Higher Technician Degree in English Language from Instituto Universitario Tecnológico Superior de Oriente, completed in December 2019.

DELF B2 Diploma in French Studies, awarded by the Ministère de l'Éducation nationale et de la Jeunesse in 2019.

Advanced Conversational English course from Universidad Metropolitana, completed in 2017.