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Agnes Mapuru

@agnesmapuru

Dispatcher and Team Leader at Ryaan Logistics who oversaw stock and dispatch operations and earned Employee of the Year in 2022.

Lesotho

Message

At Ryaan Logistics, I oversaw stock and dispatch operations, coordinating inventory movement and keeping shipments accurate and on time across multiple routes.

I led, trained, and mentored a team, and served as a primary contact for clients and partners. I was recognized as Employee of the Year in 2022.

At Stallone Manor, I designed and carried out event logistics, coordinating vendors and managing on-the-day protocol. I also handled VIP client interactions and guest experiences.

At Pakhowal Call Center, I managed inbound customer queries, resolved issues, and promoted company services while meeting service targets.

Experience

Work history, roles, and key accomplishments

Dispatcher & Team Leader

Ryaan Logistics

Jan 2021 - Jan 2025 (4 years)

Oversaw end-to-end stock and dispatch operations, coordinating inventory movement and ensuring accurate, on-time flow across multiple routes. Led, trained, and mentored a team, embedding clear procedures and standards to boost productivity and accountability.

Inventory Management Dispatch Operations Team Leadership Training Mentorship Client Relations Escalation Management Service Excellence

Event Planning & Protocol Officer

Stallone Manor

Jan 2019 - Dec 2019 (11 months)

Designed and executed end-to-end event logistics, from vendor coordination to on-the-day protocol management. Managed VIP client interactions and ensured seamless guest experiences across high-profile functions.

Event Planning Vendor coordination Protocol Management VIP Client Management Guest Experience

BPO Officer – Customer Service & Promotions

Pakhowal Call Center

Jan 2018 - Dec 2018 (11 months)

Managed high-volume inbound customer queries, delivering prompt resolutions and promoting company services. Consistently met service targets through active participation in daily training and quality-improvement sessions.

Customer Service Inbound Calls Query Resolution Promotion Target achievement Training Quality Improvement