At SLB, I built a Power BI report analyzing supplier spending and cost allocation for 200+ employees, giving management visibility into vendors, cost drivers, and resource utilization. I’m developing a Power Apps solution with embedded Power BI dashboards for workforce analytics and self-service reporting.
At Nagarro Enterprise Services Pvt. Ltd, I automated Zendesk workflows and led the Zuper FSM integration with Zendesk through REST API. The workflow improvements enhanced SLA compliance and customer satisfaction by 10%.
Earlier, at Save By Switching Global Pvt. Solutions, I used SQL and SSRS to create business intelligence reports and automated data management processes. I also developed VBA macros that reduced manual Excel tasks by 70%.
