At Centralogic, I’ve worked on distributed, event-driven systems for enterprise clients, including eXp Realty’s Support AI ticket automation platform. I redesigned its AWS Lambda and SQS backend, scaling processing from about 200 to 20,000+ tickets a day.
For eXp Realty, I developed a RAG-based resolution engine using OpenSearch and open-source LLMs, reducing manual escalations by at least 40% across 40+ pipelines. I also led a zero-downtime migration from DynamoDB to Amazon RDS and helped drive manual escalations to near-zero.
I led end-to-end delivery of eXp Realty’s in-house survey platform, which replaced Qualtrics and serves 90,000+ agents and thousands of employees. I built its data backbone to process 4–5K survey records daily across more than 20 surveys.
On the MCP Server Integration Platform for Monotype, I improved efficiency by reducing peak memory use and log volume, and helped unblock Replit integration with a stateless authorization relay. I’m AWS Certified Solutions Architect – Associate, with hands-on experience in cloud infrastructure, data pipelines, and AI/LLM integration.
