At New Relic, I architect the Autopilot AI SRE agent for incident triage, root-cause analysis, and remediation across metrics, logs, and traces. It has reduced mean time to resolution by 40%.
I delivered an enterprise incident management system from concept to production in two months, coordinating more than five cross-functional teams. I also led MCP integrations with GitHub, Jira, and Confluence, along with A2A interoperability, supporting 15+ enterprise customers.
At Amazon, I built a real-time transportation operations platform processing 80K transactions per second, and re-architected a service deployment framework to reduce deployment cycles by 90%. I also scaled network-utilization metrics on AWS, contributing to $5M in annual savings.
Earlier at Amazon, I built a distributed Usage Metrics Service that scaled to 150M events per day. I migrated messaging workflows to AWS services and optimized Elasticsearch workloads, with the work saving $1M annually and accelerating peak-traffic recovery by 30%.
