At FRANK AI, I handle customer queries and technical follow-ups, coordinating with customers and internal teams to move service issues toward resolution. I keep customers updated and maintain accurate follow-up records across cases.
At CSG International, I supported B2B customers in the USA and Canada with payment issues, transaction errors, and software functionality. I managed tickets and escalations through CRM systems, and created knowledge base articles and technical documentation for recurring issues.
At TaskUs India, I supported B2B clients across the USA, Canada, and Australia through email and voice channels, maintaining 95%+ customer satisfaction. I was recognized multiple times as Performer of the Week.
At Amazon, I handled inbound and outbound customer support across voice and non-voice channels in a bilingual environment, resolving queries, processing orders, and managing escalations. I received the Associate of the Month award twice.
