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Adam Foster

@adamfoster

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Cloud Solutions Engineer specializing in AI-driven Contact Center and VoIP architecture and deployments.

Brazil

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What I'm looking for

I seek cloud or VoIP-focused roles where I can design and deploy AI-driven contact center solutions, work on hybrid cloud integrations, and lead projects that improve CX and ROI.

I am a Cloud Solutions Engineer with hands-on experience designing, deploying, and supporting cloud and hybrid infrastructures, focusing on AI-driven contact center solutions and VoIP systems that improve customer experience and ROI.

I have built and managed GCP and AWS resources, integrated on-premise servers with cloud services, configured FreeSWITCH/Asterisk, and implemented Dialogflow CCAI, IVAs, and AI chatbots to automate interactions and streamline operations.

I emphasize reliable scripted deployments using Ansible and Terraform, strong troubleshooting across applications, servers, and networks, and clear stakeholder communication to deliver secure, scalable solutions.

Experience

Work history, roles, and key accomplishments

Current

Cloud Consultant

Current

SupportYourApp

Dec 2025 - Present (1 month)

Manage AWS and cloud services for multiple US clients, designing, implementing, troubleshooting, and supporting applications and AI solutions to improve availability and performance.

AWS GCP Cloud Architecture Troubleshooting Dialogflow Ansible Terraform VoIP

Technical Project Coordinator

Verve Cloud

Aug 2024 - Mar 2025 (7 months)

Planned and coordinated WAN, Cloud Hosted PBX, and SIP trunk installations, managed stakeholder communications, mitigated risks, and documented project deliverables to ensure timely deployments.

Project Coordination WAN SIP Trunking Cloud PBX Risk Mitigation Testing Training

Cloud Solutions Engineer

Airmeez, Inc.

Nov 2021 - Apr 2024 (2 years 5 months)

Designed and executed GCP solutions linking on-prem servers to cloud, configured VMs, networks and security, implemented Dialogflow CCAI integrations, and supported VoIP and application infrastructures to improve scalability and ROI.

GCP VM Management Networking Dialogflow Freeswitch API Integration Linux Troubleshooting

VoIP Support Specialist

ZTelco

Jan 2018 - Dec 2021 (3 years 11 months)

Implemented and supported VoIP phones, cloud PBX and POTS replacements, designed and troubleshooted dialplans and IVRs, and managed Asterisk/FreePBX systems to maintain voice service reliability.

VoIP SIP Asterisk IVR Design Troubleshooting