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Abinaya Narayanan

@abinayanarayanan

Financial Services Coordinator at Redington Pvt. Ltd who improved collections and streamlined purchase order workflows.

At Redington Pvt. Ltd, I coordinate invoicing and financial services for the 3D Visuali business, supporting 200+ client accounts. I refined purchase order and requisition workflows, improving turnaround time by 20%.

Previously, I managed collections for 250+ customer accounts at Redington Pvt. Ltd, developing payment plans and contributing to a 45% increase in debt recovery. I also prepared regional performance reports and account statements for high-volume clients.

Earlier at Redington Pvt. Ltd, I supported service and sales operations across two business units, including billing and customer compliance documentation. I'm currently enrolled in the Certified Internal Auditor (CIA) program.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Coordinator – 3D Visuali

Current

Redington Pvt. Ltd

Nov 2024 - Present (2 years)

Oversaw invoicing and financial coordination for 200+ client accounts, ensuring accurate billing and timely payment cycles. Streamlined outsourcing processes by refining purchase order and requisition workflows, improving turnaround time by 20%.

Invoicing Billing Purchase Order Management Account Management Database Management SLA Adherence Audit Readiness Financial Reporting

Customer Service Coordinator – Collections

Redington Pvt. Ltd

Jul 2023 - Nov 2024 (1 year 4 months)

Independently managed 250+ customer accounts, developing payment milestone and commitment plans to streamline collections. Recovered past-due payments through high-volume calls and relationship-building, contributing to a 45% increase in debt recovery.

Collections Strategy Debt Recovery Payment Tracking Reconciliations Customer Relationship Management Compliance Reporting Stakeholder Management

Customer Service Coordinator – Service & Sales

Redington Pvt. Ltd

Nov 2022 - Jun 2023 (7 months)

Optimized and oversaw internal operations across two business units, supporting 380+ customers. Executed end-to-end billing processes including generation of invoices, monitoring overdue reports, and preparing account statements.

Billing Invoicing Customer Service Compliance Documentation Reporting Operations Management

Education

Degrees, certifications, and relevant coursework

Institute of Internal Auditors (IIA)

Certified Internal Auditor (CIA), Internal Auditing

Currently enrolled in the Certified Internal Auditor (CIA) program, covering internal audit fundamentals, practice of internal auditing, and business knowledge for internal auditing.