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Abhishek moharir

@abhishekmoharir

Subject Matter Expert at Full Potential Solutions who supported a 16-member team and improved performance through coaching.

India

Message

At Full Potential Solutions, I handled a team of 16 members with help from a Team Manager. I supported the team with process and product knowledge and contributed to maintaining team KPIs and work hygiene.

As a Subject Matter Expert, I improved team performance by providing timely coaching and support. I also worked on customer service for a fintech process, handling queries about international remittances and resolving customer escalations.

Earlier, I worked in customer service at Skyonn Technologies Pvt. Ltd for a Vodafone UK chat process, and at Amazon Development Center Pvt. Ltd. in customer service and resolution roles. My additional experience includes KYC, EDD, record-keeping and fraud reviews on customer profiles.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

Full Potential Solutions

Jan 2025 - Jan 2026 (1 year)

Handled a team of 16 members with the help of a Team Manager. Provided support in process and product knowledge, contributed to team KPIs, and improved team performance through coaching.

Team Management Coaching Process Knowledge KPI Management

Customer Service Associate

Full Potential Solutions

Jan 2024 - Jan 2025 (1 year)

Worked in a Fin-tech process handling queries regarding international remittances. Resolved customer queries on the escalation desk and helped customers process transactions smoothly.

Customer Service Fintech Escalation Handling Troubleshooting SLA Management

Customer Service Associate

Skyonn Technologies Pvt. Ltd

Jan 2022 - Jan 2024 (2 years)

Worked for client Vodafone on UK chat process, handling queries related to postpaid billing, network troubleshooting, bill settlement, and onboarding new customers. Provided first call resolution to ensure KPIs were met.

Customer Service Live Chat Billing Network Troubleshooting KPI Management

Resolution Specialist

Amazon Development Center Pvt. Ltd.

Jan 2018 - Jan 2019 (1 year)

Implemented new working processes which delivered continued improvements. Adhered to established policies and procedures for satisfactory audit rating, and supervised employees in a cross-functional matrix management structure.

Process Improvement Compliance Team Leadership Cross Functional Collaboration

Customer Service Associate

Amazon Development Center Pvt. Ltd.

Jan 2016 - Jan 2018 (2 years)

Worked with other customer support teams to develop consistent high-quality support. Managed customer relations and improved satisfaction ratings by addressing issues and fostering timely resolution.

Customer Service Client Relations Issue Resolution Teamwork