Open to opportunities

Abhinav Singh

@abhinavsingh15

Message

I automate fund accounting operations, strengthening controls across complex asset classes.

India

Message

What I'm looking for

I'm looking to apply fund accounting, investment operations, AI-driven data analysis, and automation experience to improve trade lifecycle controls, reduce manual work, and build scalable STP workflows.

At Citicorp India Services, I manage daily processing and valuation of broker statements and transactions across bonds, futures, options, FX, total return swaps, and interest rate swaps with 99% accuracy.

I've built VBA/macro and AI-supported automation that reduced manual booking time by 40%, while helping transition manual trade inputs into Straight-Through Processing workflows that improved operational efficiency by 35%. I also partner with Compliance to maintain strict operational controls and a 100% audit-clear record across multiple funds.

I led a regional KL TC to India TC migration, trained cross-functional teams on hedge fund processes, and contributed to STP automation recognized with a Silver Award.

Earlier, I improved reconciliation, audit, reporting, and customer operations at Fidelity Investments, Convergys, and EXL Services. My work includes reducing trade discrepancies by 20%, repeat customer issues by 25%, and improving reporting efficiency by 30%.

Experience

Work history, roles, and key accomplishments

Current

Fund Accounting Analyst

Current

Citicorp India Services Pvt. Ltd.

Mar 2022 - Present (4 years 5 months)

Managed daily processing and valuation of broker statements and transactions across Bonds, Futures, Options, FX, TRS, and IRS with 99% accuracy. Developed VBA/macro and AI-supported automation solutions, reducing manual booking time by 40% and eliminating repetitive operational bottlenecks.

Fund Accounting Derivatives Operations Risk Management Client Onboarding Bond Futures FX Options TRS Interest Rate Swaps (IRS)Process Automation AI Workflow Automation Data Analysis

Quality Auditor

Convergys

Jul 2016 - Feb 2022 (5 years 7 months)

Conducted comprehensive audits across voice, chat, and email channels, ensuring rigorous SLA compliance. Performed Root Cause Analysis (RCA) on recurring customer complaints, successfully reducing repeat issues by 25%.

Audit SLA Root Cause Analysis Data Analysis Reporting

Customer Service Associate

EXL Services

Jan 2014 - Jul 2014 (6 months)

Managed complex customer inquiries, consistently achieving 95% resolution within strict SLA timelines. Investigated escalations and customer complaints, improving customer satisfaction scores by 15%.

Customer Service Issue Resolution Escalation Management SLA

Operations Executive

Fidelity Investments

Jan 2013 - Jan 2014 (1 year)

Executed daily trade reconciliation between internal books and broker statements, successfully reducing discrepancies by 20%. Contributed to early automation initiatives, earning the Gold Award (Q1 & Q2 2013) for performance and error reduction.

Trade Reconciliation Operations Automation Data Analysis