At ANZ Operations and Technology, I handle identity lifecycle operations in a regulated banking environment, processing provisioning, access changes, deprovisioning, and incidents. I've resolved more than 20,000 ServiceNow tickets while maintaining SLA compliance.
I automated bulk provisioning for 200+ users into Active Directory security groups with a CSV-driven PowerShell script, cutting manual processing from hours to minutes. I also administer user, group, role, and entitlement changes against approval and least-privilege requirements.
For access governance, I executed two enterprise-wide User Access Review campaigns in SailPoint IdentityIQ and supported SOX ITGC audits across 80+ applications. I prepared evidence for quarterly controls, helping reduce external auditor follow-ups by 25%.
I provide L2 access support and handle controlled privileged access, including Just-In-Time access and QSECOFR profiles on IBM i (AS/400). In a separate IAM User Lifecycle Management Lab, I simulated Joiner-Mover-Leaver workflows in Microsoft Entra ID and automated provisioning with PowerShell and Microsoft Graph.
