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Abhay Raghuwanshi

@abhayraghuwanshi

Salesforce Solution Architect at NTT DATA who architected a unified Sales, Service and Experience Cloud platform for Candescent’s transformation.

India

Message

What I'm looking for

I’m open to global remote roles, relocation and international travel.

At NTT DATA, I shape Salesforce pursuits through discovery, solution design, demonstrations, RFI/RFP responses and estimation, then carry architecture through delivery. I’ve provided architectural leadership across a multidisciplinary program and managed up to eight direct reports.

For Candescent Enterprise Transformation, I led architecture for consolidating four acquired product lines into a unified Sales Cloud, Service Cloud and Experience Cloud platform. I also built a Python loader for large-scale content migration and helped stabilize UAT and production releases.

Across banking, healthcare and other engagements, I’ve architected Salesforce solutions including a Financial Services Cloud implementation for Community First Bank and a virtual clinical-trials product at EPAM Systems. My work has included integrations, data migration, configurable automation and analytics.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Solution Architect

Current

NTT DATA

Apr 2021 - Present (5 years 7 months)

Led or supported 15+ Salesforce pursuits, converting nearly two-thirds into new engagements. Owned end-to-end solution integrity and provided architectural leadership across a 35+ member program.

Salesforce Solution Architect

Axalta

Jan 2026 - Sep 2026 (8 months)

Converted a complex Excel-based planning model into a scalable Salesforce solution. Designed data model and multi-year calculation engine for financial metrics.

Salesforce Apex LWC Data Modeling Financial Calculation Event Driven Architecture

Lead Salesforce Solution Architect

Candescent Enterprise Transformation

Jan 2024 - Mar 2026 (2 years 2 months)

Led architecture for a multi-year divestiture program consolidating 4 product lines into a unified Salesforce platform. Designed Experience Cloud Embedded Chat, Omni-Channel routing, and led data migration with a Python loader.

Salesforce Sales Cloud Service Cloud Experience Cloud Omnichannel Data Migration Python Technical Design Architecture Governance

Salesforce Solution Architect

Community First Bank

Jan 2023 - Dec 2024 (1 year 11 months)

Architected and delivered a greenfield Financial Services Cloud implementation consolidating fragmented systems. Designed centralized internal-referral model and configurable automation.

Financial Services Cloud Business Process Design Automation Salesforce

Salesforce Solution Architect

RR Donnelley

Jan 2022 - Dec 2024 (2 years 11 months)

Modernized complex Sales Cloud, Service Cloud, and Experience Cloud processes using Flow and Apex frameworks. Reduced technical debt by moving custom capabilities to standard patterns.

Sales Cloud Service Cloud Experience Cloud Flow Apex Conditional Sharing Knowledge Technical Debt Reduction

Salesforce Solution Architect

Northrop Grumman Federal Credit Union

Jan 2022 - Dec 2023 (1 year 11 months)

Architected a production Financial Services Cloud solution for business development and mortgage operations. Designed compliance-aware processes and integrated Extole and Encompass.

Financial Services Cloud Integration Compliance Data Quality Salesforce

Senior Software Engineer, Salesforce

EPAM Systems

Apr 2020 - Apr 2021 (1 year)

Led Salesforce delivery for a virtual clinical-trials product supporting vaccine and COVID-19 studies. Built reusable study templates and a metadata-driven survey engine.

HealthCloud Experience Cloud Salesforce Metadata Driven Development Survey Engine

Senior Salesforce Consultant

Atrium Insight

Jan 2019 - Apr 2020 (1 year 3 months)

Led assessments and re-engineering across Sales Cloud, Service Cloud, and CRM Analytics. Designed REST integrations and developed an Einstein Discovery regression model.

Sales Cloud Service Cloud CRM Analytics Apex Flow REST Einstein Discovery Data Quality

Associate Consultant, Salesforce

Appirio

Oct 2016 - Dec 2018 (2 years 2 months)

Worked as Salesforce Developer and Release Manager across enterprise implementations. Built a configurable Project Estimator and integrated Experian address validation.

Salesforce Apex Lightning FinancialForce NGO Connect Deployment Data Quality Experian