Abdullah Shikeh
@abdullahshikeh
Sales and customer service professional specializing in client management and Excel-driven reporting.
What I'm looking for
I’m a motivated, detail-oriented Sales & Customer Service professional with over 5 years of combined experience in cashiering, call center operations, and sales/HR. I’m bilingual in Urdu and English, and I enjoy working in fast-paced, customer-facing environments.
In my recent role as a Sales & HR Department Executive, I managed daily sales operations, supported HR administration, and coordinated between the sales team and management to achieve monthly targets while maintaining employee records and assisting with recruitment. Earlier, as a Customer Service Agent, I handled high volumes of inbound and outbound calls, resolved customer issues, and escalated complex complaints—while maintaining accurate call logs and daily performance KPIs, and as a Cashier I handled payments, reconciliations, and front-desk scheduling.
Experience
Work history, roles, and key accomplishments
Sales & HR Department Executive
Herbal Hills Clinic
Jan 2024 - Jan 2025 (1 year)
Managed daily sales operations and provided HR administrative support, including maintaining employee records and assisting with recruitment. Coordinated between the sales team and management to achieve monthly targets.
Customer Service Agent
Call Center
Jan 2021 - Jan 2023 (2 years)
Handled high-volume inbound and outbound calls, resolving customer issues and escalating complex complaints to supervisors. Maintained accurate call logs and met daily performance KPIs.
Cashier
Noorunisa Eye Clinic
Jan 2019 - Jan 2020 (1 year)
Processed patient payments and maintained accurate daily cash records, completing end-of-day cash reconciliation and generating financial reports. Managed front-desk operations and scheduled patient appointments.
Education
Degrees, certifications, and relevant coursework
National Physical College
Intermediate
2020 - 2021
Completed Intermediate (Inter) education at National Physical College in Karachi from 2020 to 2021.
Metropolitan Grammar School
Matriculation
2018 - 2019
Completed Matriculation at Metropolitan Grammar School in Karachi from 2018 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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