Abdou El badraoui

AB

Looking for a job

Abdou El badraoui

@abdouelbadraoui

Dynamics 365 consultant at Renault Group / Ampere who designed a customer lifecycle CRM and customized a connected support portal.

At Renault Group / Ampere, I designed a Dynamics 365 CRM solution covering the customer lifecycle, from lead qualification and opportunity management to support requests. I customized Dataverse data models and sales processes, and contributed to automation, integrations, testing, and deployment.

I also designed and customized a customer portal connected to Dynamics 365 so external users could view their information, submit support requests, and track complaint resolution. Earlier, as a Dynamics 365 Field Service Technical-Functional Developer Intern at DEBUGGERS, I developed server-side processes for training session scheduling and trainer assignment.

Experience

Work history, roles, and key accomplishments

RA

Dynamics 365 / Power Platform Technical-Functional Consultant

Renault Group / Ampere

Sep 2024 - Sep 2026 (2 years)

Analyzed functional requirements and designed a CRM solution covering the customer lifecycle, including lead qualification, opportunity management, and support requests. Customized data models, configured sales processes, and developed advanced customizations and automations.

DE

Dynamics 365 Field Service Technical-Functional Developer Intern

DEBUGGERS

Jan 2024 - Dec 2024 (11 months)

Analyzed business requirements for language training management and modeled them in Dynamics 365 Field Service. Configured resource planning and optimization, developed backend business rules, and automated operational training tracking.

Dynamics 365 Field Service Dataverse URS Resource Optimization Bookable Resources Resource Requirements Analysis Booking C#Plugins Custom Workflow Activities Query Expression FetchXML Power Automate Plugin Pipeline Pre Validation Pre Operation Post Operation

Education

Degrees, certifications, and relevant coursework

MI

Microsoft

Microsoft Certified: Power Platform Developer Associate (PL-400), Power Platform Development

Activities and societies: Dataverse extension, C# Plugin development, Custom APIs, Xrm.WebApi integration, PCF controls, and advanced automation.

Certified Microsoft Power Platform Developer Associate (PL-400) obtained in 2026.

PC

Polytech Clermont

Engineering Degree, Mathematics, Data Science, and AI

2021 - 2026

Activities and societies: Software engineering, IS architecture, relational database modeling, artificial intelligence, and MLOps.

Engineering degree in Mathematics, Data Science, and AI from Polytech Clermont from 2021 to 2026.

UU

Université Clermont Auvergne (UCA)

Bachelor's Degree, Mathematics

2023 - 2024

Activities and societies: Dual-degree program pursued in parallel with the engineering curriculum.

Bachelor's degree in Mathematics from Université Clermont Auvergne, pursued as a dual-degree program in parallel with the engineering curriculum.

Tech stack

Software and tools used professionally

.NET

Azure DevOps

JavaScript

C#

JSON

OData

Liquid

Git

Microsoft Dynamics 365

Microsoft Power Pages

Power BI

Microsoft Entra ID

Availability

Looking for a job

Location

France

Authorized to work in

Salary expectations

31k+ EUR

Social media

Job categories

Dynamics 365 Power Platform Technical Functional Consultant Power Platform Developer CRM Developer

Skills

Microsoft Dynamics 365 Dataverse Power Platform Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Field Service PowerApps Power Automate Microsoft Power Pages C#.NET Dataverse Plugin Development APIs JavaScript Dynamics Client API

Interested in hiring Abdou?

You can contact Abdou and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!