Open to opportunities

Abdessamed Esselma

@abdessamedesselma

Data Analyst and Power BI developer embedding in Qatar government operations to turn CRM, fleet, and SLA data into decisions.

Qatar

Message

What I'm looking for

I’m looking for a role where I can build Power BI/SQL reporting that turns operational and CRM data into decisions. I’m open to on-site or hybrid in Qatar and also remote regional/international opportunities.

I’m a quad-lingual data analyst (Arabic / English / French / Spanish) embedded in Qatar government solid-waste operations, with a documented progression from operations coordination into analytics. I build Power BI and SQL reporting used by directors and Ministry-level stakeholders, translating operational data, CRM activity, fleet movements, and SLA performance into executive decisions.

In my current role at LAVAJET, I designed and maintained the Power BI dashboard suite across 3 municipalities, including the 184 Call Centre SLA Performance Dashboard. I extract insights with SQL, managed 6,400+ government service requests with 98% data accuracy, reduced average complaint resolution time by ~30%, and improved operational efficiency by ~25%—while setting up the data infrastructure (ODBC / MySQL / Dataverse) that powers the reporting.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

LAVAJET

Jan 2024 - Present (2 years 10 months)

Built and maintained Power BI and SQL reporting for solid-waste operations across three municipalities. Developed the 184 Call Centre SLA Performance Dashboard and managed CRM/service-request tracking and compliance reporting for director- and ministry-level stakeholders.

SQL Power BI KPI Tracking SLA Management Data Validation ODBC MySQL Dataverse Dashboard Development

Current

Operations & Technical Coordinator

Current

LAVAJET

Jan 2024 - Present (2 years 10 months)

Coordinated daily field operations across three municipalities, including routing, resource allocation, and compliance documentation. Served as the operational bridge between field crews and management to meet ministry contract service-level targets.

Operational Coordination Vehicle Routing Manpower Distribution Skip Management Route Planning Operational Reporting

Volunteer Coordinator

Association Kafil El Yatim

Jan 2023 - Present (3 years 10 months)

Led logistics and operations planning for the Ramadan Solidarity Campaign, coordinating distribution of food baskets across multiple districts. Built a verified beneficiary database in Excel and Power BI, reducing duplicate entries and improving distribution accuracy.

Logistics Planning Operations Coordination Excel Power BI

Education

Degrees, certifications, and relevant coursework

Microsoft

Microsoft Certified: Power BI Data Analyst Associate (PL-300), Power BI Data Analysis

Activities and societies: Data preparation, modeling, visualization, and analysis with Power BI.

In progress: Microsoft Certified Power BI Data Analyst Associate (PL-300), covering data preparation, modeling, visualization, and analysis with Power BI.

Institut de Traduction

Master's Degree, Translation & Interpretation

2019 - 2024

Activities and societies: English/French/Arabic/Spanish; Business Analysis & Process Management.

Completed a Master’s Degree in Translation & Interpretation at Institut de Traduction in Oran, studying English, French, Arabic, and Spanish. Covered translation/interpretation training alongside business analysis and process management.