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Salwa Basheer

@salwabasheer

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Insight-driven Data Analyst specializing in Power BI, SQL, and BI automation.

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What I'm looking for

I seek a mid-level analytics role where I can build BI solutions, automate reporting, and drive metric-led improvements in a collaborative, growth-oriented team.

I am an insight-driven Data Analyst with over 3 years of experience in business intelligence, performance analytics, and process optimization, primarily in healthcare and ITSM contexts. I have designed and delivered Power BI dashboards, automated data feeds, and SQL-based reporting that improved decision-making and operational efficiency.

My work includes managing ITSM incident analytics, mapping patient journeys, and creating KPI-driven reporting that reduced waiting times by 20% and increased appointment utilization by 15%. I combine technical expertise in data modeling, DAX, Power Query and database systems with a practical focus on SLA compliance, report automation, and stakeholder-ready visualizations.

Experience

Work history, roles, and key accomplishments

Data Analyst

Pearl Tech Consultancy

Nov 2021 - May 2025 (3 years 6 months)

Managed ITSM incidents end-to-end to ensure SLA compliance and reduced downtime; developed Power BI dashboards and analyses that improved response efficiency and executive reporting.

Power BI SQL Power Query Data Modeling Dashboard Design Incident Management Report Automation

Junior Data Analyst

ALA Design Consultancy

Sep 2020 - Oct 2021 (1 year 1 month)

Built Power BI dashboards to track appointment utilization and reduced no-shows, increasing appointment utilization by 15% through data-driven scheduling.