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Abbas Hassan

@abbashassan1

SQA Analyst at Contour Software supporting POMS MES and validating product features before release.

At Contour Software - POMS Corporation, I support customers using a Manufacturing Execution System for pharmaceutical and biotechnology manufacturers. I troubleshoot complex issues and work with development and product teams to resolve them.

I read application code, configuration files, and logs to find root causes, and support cloud deployments and integrations with familiarity in Azure. I also participated in feature discussions and helped validate new features before release.

As an SQA Trainee at Contour Software, I wrote manual test cases and designed automated test scripts. I also used JIRA to report and track bugs, and contributed technical documentation and deployment guides.

Experience

Work history, roles, and key accomplishments

Current

SQA Analyst - Customer Support

Current

Contour Software - POMS Corporation

Dec 2022 - Present (3 years 10 months)

Deliver advanced technical support within an engineering-focused organization, troubleshooting complex customer issues and collaborating closely with development and product teams. Support cloud-based deployments and integrations, with familiarity in Azure.

Technical Support Troubleshooting Root Cause Analysis Azure Cloud Infrastructure Cross Functional Collaboration Customer Escalation Management Quality and Compliance Bug Testing and Regression Testing Blazor Python ISTQB

SQA Trainee

Contour Software

Aug 2022 - Dec 2022 (4 months)

Wrote manual test cases and executed them. Designed and implemented automated test scripts and collaborated with the team to ensure bugs were reported and tracked using JIRA.

Manual Testing Testing Automation Jira Bug Tracking Collaboration