Abayomi Ayanniyi
@abayomiayanniyi
AI Operations Analyst at Hugo Technology supporting customers with AI tools and improving user experience through product feedback.
NigeriaWhat I'm looking for
At Hugo Technology, I support customers using AI tools by troubleshooting issues, explaining product features, and following inquiries through to resolution. I maintain CRM records, track customer service KPIs, and share trends and bugs with product and engineering teams.
Previously, I assessed creditworthiness and monitored credit portfolios at Grace and Mercy Household Improvement Initiative. At Access bank PLC, I handled teller transactions and customer concerns while supporting banking services and compliance.
Experience
Work history, roles, and key accomplishments
AI Operations/Data Annotator/Data Entry/Data Analyst
Hugo Technology
Jun 2023 - Present (3 years 5 months)
Handle customer inquiries via email, chat, and phone, troubleshoot issues with AI tools, and maintain accurate records in CRMs like Zendesk/Intercom. Track KPIs and collaborate with cross-functional teams to improve user experience.
Credit Risk Control
Grace and Mercy Household Improvement Initiative
May 2020 - May 2023 (3 years)
Assessed creditworthiness of clients, developed credit policies, monitored credit portfolios, and analyzed financial data to identify risks and opportunities. Collaborated with cross-functional teams to ensure effective credit risk management.
Teller
Access Bank PLC
May 2019 - Jan 2020 (8 months)
Provided customer service and processed transactions across in-branch, phone, email, and digital channels. Resolved issues, logged complaints on CRM, and cross-sold bank products while ensuring compliance with CBN regulations.
Education
Degrees, certifications, and relevant coursework
EF SET
EF SET English Certification (C1 Advanced), English Language
EF SET English Certification (C1 Advanced) completed in March 2025.
Project Management Institute
Project Management Professional (PMP), Project Management
Project Management Professional (PMP) certification and Diploma in Facility Management completed in 2019.
National Youth Service Corps
Certificate of National Service, National Service
Certificate of National Service from National Youth Service Corps, Plateau State, completed in 2019.
Ladoke Akintola University of Technology
Degree, Management and Accounting
Degree in Management and Accounting from Ladoke Akintola University of Technology, Oyo State, completed in 2016.
Divine International College
High School Leaving Certificate, General Studies
High School Leaving Certificate from Divine International College, Oshogbo, completed in 2009.
Kenite Group of School
First School Leaving Certificate, Primary Education
First School Leaving Certificate from Kenite Group of School, Osogbo, completed in 2003.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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