Aarash Contractor

Owned end-to-end design for DavisInsight, including dashboards, filters, and interactive data visualizations for commodity price tracking. Built and maintained the platform’s Figma design system and partnered with the COO to translate business strategy into roadmap decisions.

Jules AI is a sister company of Davis Index, role was an internal transfer.
Built Jules AI’s UI component library and style guide from the ground up, converting PRDs into user flows and high-fidelity screens. Designed and shipped an end-to-end freight booking module, including KPI dashboard and booking workflows.

Promoted from Account Executive into UI/UX Designer after taking initiative on the initial design phase of Davis BI, the company's first business intelligence tool, a transition built on client facing business knowledge rather than a formal design
background.
Managed multiple client accounts concurrently prior to the transition, maintaining client satisfaction while meeting delivery deadlines.

Provided webchat-based customer support for a UK delivery company and improved CSAT through complex query resolution. Handled customer inquiries by resolving issues related to deliveries.

Coordinated with third-party insurers to process and settle client damage claims under tight deadlines. Supported claims operations to ensure timely resolution.

Provided first-line customer support and resolved customer issues. Managed and handled customer inquiries through issue resolution.

Pursuing an MBA in Operations & Data Science at NMIMS, applying a business-and-metrics lens to product decisions.

Completed a User Experience Nanodegree focused on core UX design practices and applying them in product design workflows.

Earned a Bachelor of Commerce degree from Savitribai Phule Pune University.