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Aaradhya User

@aaradhyauser

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Dedicated professional with experience in BPO and video editing.

India

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What I'm looking for

I am looking for a role that challenges me and allows me to utilize my skills in customer service and video editing.

I am a dedicated and customer-focused professional with a strong background in voice and non-voice BPO processes. My experience includes managing high-volume inbound and outbound calls, where I provided exceptional customer service and support. I thrive in challenging environments and am committed to utilizing my communication skills and problem-solving abilities to contribute to organizational success.

In my recent role at Encreators Pvt. Ltd., I honed my video editing skills, delivering over 100 promotional and corporate videos under tight deadlines using Adobe Premiere Pro and After Effects. This experience has not only enhanced my technical skills but also my ability to work efficiently and effectively in a fast-paced setting.

Currently pursuing a Bachelor's degree in Computer Science, I am eager to leverage my educational background and professional experience in a reputed organization that values innovation and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Business Process Outsourcing

Elysium Infotech Pvt. Ltd.

Mar 2024 - Dec 2024 (9 months)

Managed high-volume inbound and outbound calls, assisting customers with queries, complaints, and service requests for a telecom client. Provided prompt and courteous support while adhering to company service standards.

Business Process Outsourcing Customer Service Inbound Outbound Calling Problem Solving Communication Client Servicing Telecommunications

Video Editor

Encreators Pvt. Ltd.

Mar 2022 - Feb 2024 (1 year 11 months)

Edited promotional, corporate, and social media videos using Adobe Premiere Pro and After Effects. Delivered over 100 videos for various brand campaigns, consistently meeting tight deadlines.

Video Editing Adobe Premiere Pro Adobe After Effects Campaigns

Education

Degrees, certifications, and relevant coursework

LG college of science and economics

Bachelor of Science, Computer Science

Currently pursuing a Bachelor of Science degree in Computer Science. The curriculum focuses on foundational concepts and practical applications within the field.