At Allheart Web, I led end-to-end development of a Support Ticket System that became the core tool for customer support operations. I implemented IMAP email ingestion for automated ticket creation, eliminating manual entry and reducing first-response time.
I also integrated email-based replies between customers and support agents, and adopted RTK Query for API state management, reducing redundant network calls and improving average response times by 30%.
At Zenmonk, I built and optimized RESTful APIs, improving data retrieval speed by 35% through query optimization, indexing, and Redis caching. I strengthened authentication with JWT and OAuth 2.0 and resolved production issues to improve application stability.
