At SPITCH AG, I design chatbot and voice assistant scenarios that automate contact centres and customer support. Implemented scenarios achieved 50% automation.
I took full ownership of Kazakh-language ASR development, reaching approximately 80% recognition accuracy within the first three months and continuing to improve quality with the R&D team. I also work with speech corpora across general, medical, banking and social domains.
I integrate Retrieval-Augmented Generation into AI bot scenarios and connect bots with LLMs based on client use cases and solution architecture. My work also includes NLU model development and custom API logic and enhancements in Python.
Before SPITCH AG, I maintained and enhanced e-Agriculture at the Analytical Center for Economic Policy in the Agro-Industrial Complex, and supported systems at E-Finance Center. I’ve worked across requirements analysis, testing, technical documentation and client support.
