Open to opportunities

Мартин Марков

@0003487

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Software Quality Assurance Specialist focused on mobile, web, and API quality.

Netherlands

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What I'm looking for

I’m looking for a QA role where I can run manual testing for mobile, web, and APIs, write strong test documentation, and collaborate in Agile teams to reduce risk, improve quality continuously, and own defect lifecycles end-to-end.

I’m a Software Quality Assurance Specialist with hands-on experience in manual testing of mobile and web applications, including regression, exploratory, API, and accessibility testing. I use JIRA and Xray in Agile environments to write and maintain test documentation, test plans, test cases, and bug reports.

I collaborate closely with developers and stakeholders to manage defect lifecycles end-to-end and improve software quality proactively. From executing functional, API, exploratory, performance, accessibility, and smoke testing to supporting cross-functional QA teams, I focus on risk awareness and continuous quality-improvement tactics.

Experience

Work history, roles, and key accomplishments

Current

Software Tester

Current

TOPdesk Nederland B.V.

Jul 2022 - Present (4 years)

Execute testing and quality-related tasks to ensure comprehensive coverage and adherence to company standards. Write and maintain test documentation, plans, test cases, and bug reports, performing functional, API, exploratory, performance, accessibility, and smoke testing.

Test Planning Documentation For Tests Test Cases Bug Reporting Functional Testing API Testing Exploratory testing Regression Testing Performance Testing Accessibility Testing Smoke Testing Jira Xray Agile

Junior Software QA Specialist

MobiSystems Inc.

Mar 2021 - Jun 2022 (1 year 3 months)

Perform black-box regression and exploratory testing of mobile apps (Android & iOS), including an email client and PDF editor. Design, document, and maintain test cases in JIRA using Xray, and track defects throughout the bug lifecycle.

Black Box Testing Regression Testing Exploratory testing Mobile Testing Android Testing IOS Testing Jira Xray Reproduction and Root Cause Collaboration

Technical Support Specialist

MobiSystems Inc.

Aug 2020 - Feb 2021 (6 months)

Resolve customer-reported technical issues by investigating, reproducing, and documenting defects related to mobile applications. Set up and maintain service desk workflow, ticket lifecycle, and automations, collaborating with developers and stakeholders to resolve reported issues.

Bug Investigation Defect Reproduction Defect Documentation Ticket Lifecycle Management

Customer Service Manager

Benamic Ltd

Mar 2019 - Jul 2020 (1 year 4 months)

Manage and train team members, providing regular performance feedback and responding to client requests and queries. Liaise with other teams to support testing (including landing pages and CRM setup), monitor SLAs, and provide status updates and reports to higher management.

Team Management Client Communication CRM Support SLA Management Status Reporting

Education

Degrees, certifications, and relevant coursework

University of Economics, Varna

Bachelor of Business Information Systems, Information Systems

Bachelor of Business Information Systems with coursework in programming and algorithms, applied programming (C#), databases (SQL), and information systems analysis and design.