Chiara Rossi
Rome, Italy • [email protected] • +39 06 1234 5678 • himalayas.app/@chiararossi
Professional summary
Dynamic and enthusiastic Lead Bar Host/Hostess with over 6 years of experience in the hospitality industry. Proven track record in enhancing guest experience, managing service teams, and driving operational excellence in busy settings. Passionate about delivering exceptional customer service and fostering a warm and inviting atmosphere.
Education
Florence Institute of Culinary ArtsFlorence, Italy
Diploma in Hospitality Management2016 - 2018
Focused on customer service excellence, team leadership, and operational management in hospitality.
Experience
Caffè NeroRome, Italy
Lead Bar HostessMay 2021 - Present
- Supervised a team of 8 bar staff, ensuring exceptional service quality and operational efficiency.
- Implemented a new customer feedback system that increased guest satisfaction scores by 30% within 6 months.
- Organized and executed promotional events that boosted sales by 20% during peak seasons.
La Dolce VitaFlorence, Italy
Bar HostessMar 2018 - Apr 2021
- Greeted guests and ensured prompt seating, contributing to a 25% increase in table turnover rate.
- Trained new staff on customer service protocols and menu knowledge, enhancing team performance.
- Maintained a clean and welcoming environment, resulting in positive reviews on various dining platforms.
Skills
Technical: Customer Service, Team Leadership, Event Planning, Communication, Problem Solving