5 Noc Technician Job Description Templates and Examples

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are looking for a detail-oriented Junior NOC Technician to join our Network Operations Center (NOC) team. In this entry-level role, you will monitor and support our network infrastructure, ensuring optimal performance and uptime for our clients. You will assist in troubleshooting issues, escalating incidents as necessary, and contributing to a collaborative team environment aimed at delivering exceptional service.

Responsibilities

• Monitor network performance and availability using various monitoring tools
• Assist in the identification and resolution of network incidents and issues
• Document incidents and resolutions in the ticketing system for future reference
• Collaborate with senior technicians to escalate complex issues
• Participate in routine maintenance and system updates as required
• Maintain accurate records of network configurations and changes

Required and Preferred Qualifications

Required:

• Basic understanding of networking concepts and protocols such as TCP/IP, DNS, and DHCP
• Familiarity with monitoring tools and ticketing systems
• Strong analytical and troubleshooting skills
• Ability to work independently and as part of a team

Preferred:

• Experience in a technical support or helpdesk role
• Knowledge of network hardware such as routers, switches, and firewalls
• Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus

Technical Skills and Relevant Technologies

• Understanding of network monitoring tools and methodologies
• Basic knowledge of network configuration and management
• Familiarity with Windows and Linux operating systems

Soft Skills and Cultural Fit

• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Strong attention to detail and commitment to quality work
• Willingness to learn and adapt in a fast-paced environment
• Proactive approach to problem-solving and incident management

Benefits and Perks

Salary range: [$SALARY_RANGE]

Additional benefits may include:

• Comprehensive health, dental, and vision insurance
• 401(k) plan with company matching
• Paid time off and holidays
• Professional development opportunities

Location

This is a fully remote position.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are looking for a skilled NOC Technician to join our Network Operations Center (NOC) team at [$COMPANY_NAME]. In this hybrid role, you will play a critical part in monitoring, troubleshooting, and maintaining network performance to ensure optimal uptime for our clients.

Responsibilities

• Monitor network systems and infrastructure to identify performance issues and outages, ensuring swift resolution of incidents.
• Utilize network management tools to analyze traffic patterns and diagnose service interruptions.
• Collaborate with engineering teams to implement solutions and enhancements to improve service reliability and performance.
• Document incidents and resolutions in accordance with best practices to maintain knowledge base and ensure continuous improvement.
• Provide first-level support for escalated issues, coordinating with other technical teams as necessary.
• Conduct routine maintenance tasks and system checks to ensure network health.

Required and Preferred Qualifications

Required:

• Associate degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 1+ years of experience in a NOC or similar role with a focus on network monitoring.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and understanding of network topologies and architectures.
• Experience with network monitoring tools such as SolarWinds, Nagios, or similar platforms.

Preferred:

• CompTIA Network+ or relevant Cisco certifications (CCNA, CCNP).
• Experience with troubleshooting routing and switching issues.
• Knowledge of cloud networking concepts and technologies.

Technical Skills and Relevant Technologies

• Proficient in network monitoring and management tools.
• Understanding of firewalls, VPNs, and network security principles.
• Basic scripting skills (Python, Bash, etc.) for automation of tasks.

Soft Skills and Cultural Fit

• Excellent problem-solving skills with a proactive mindset.
• Strong communication skills, both verbal and written, to effectively coordinate with team members and stakeholders.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• Team-oriented attitude with a commitment to providing exceptional service to clients.

Benefits and Perks

Annual salary range: [$SALARY_RANGE]

Additional benefits may include:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Professional development opportunities and training programs.
• Flexible work hours and a supportive hybrid work environment.

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity and inclusion in the workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

Location

This is a hybrid position, requiring attendance at our office in [$COMPANY_LOCATION] at least 3 days a week.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

As a Senior NOC Technician at [$COMPANY_NAME], you will play a critical role in maintaining the availability, performance, and security of our network operations. You will leverage your expertise to oversee complex network incidents, provide strategic leadership to junior technicians, and implement best practices that ensure seamless network operations across our infrastructure.

Responsibilities

• Monitor and manage network performance using advanced monitoring tools, ensuring maximum uptime and quick incident response.
• Diagnose and resolve complex networking issues by analyzing logs, traffic patterns, and network configurations.
• Lead incident response efforts during critical outages, coordinating with cross-functional teams to implement solutions rapidly.
• Develop and refine operational procedures and documentation to enhance workflow efficiency and knowledge sharing.
• Mentor and train junior NOC staff, fostering a culture of continuous learning and improvement.
• Participate in capacity planning and performance tuning to optimize network resources and scalability.
• Engage in proactive network maintenance and upgrades, collaborating closely with network engineers and IT teams.

Required and Preferred Qualifications

Required:

• 5+ years of experience in Network Operations Center (NOC) environments with a strong focus on incident management and troubleshooting.
• Deep understanding of networking protocols, including TCP/IP, BGP, OSPF, DNS, and DHCP.
• Experience with network monitoring tools such as SolarWinds, Nagios, or equivalent.
• Proficient in scripting languages (Python, Bash) for automation of network tasks and reporting.
• Strong analytical skills and ability to operate under pressure in fast-paced environments.

Preferred:

• Experience with cloud networking services (AWS, Azure, GCP) and virtualization technologies.
• Networking certifications such as CCNA, CCNP, or equivalent.
• Familiarity with ITIL processes and frameworks for service management.

Technical Skills and Relevant Technologies

• Proficiency in network monitoring and management tools.
• Hands-on experience with network hardware (routers, switches, firewalls) and related technologies.
• Knowledge of network security principles and best practices.

Soft Skills and Cultural Fit

• Exceptional communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
• Strong problem-solving mindset, with a proactive approach to identifying and mitigating potential issues.
• Ability to collaborate effectively in a team-oriented environment while demonstrating leadership qualities.
• Adaptability and eagerness to learn new technologies and processes.

Benefits and Perks

At [$COMPANY_NAME], we offer a competitive salary range of [$SALARY_RANGE] along with a comprehensive benefits package that includes:

• Performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and flexibility for work-life balance.
• Professional development opportunities and continuous learning support.

Equal Opportunity Statement

[$COMPANY_NAME] is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location

This is a hybrid position, with successful candidates expected to work from the office at least 3 days a week in [$COMPANY_LOCATION].

We encourage all applicants to apply, even if they don't meet all the qualifications outlined above. Your unique experiences and perspectives may contribute to our team in unexpected ways.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are looking for a skilled NOC Engineer to join our Network Operations Center team at [$COMPANY_NAME]. In this critical role, you'll be responsible for monitoring, diagnosing, and resolving network issues to ensure optimal performance and reliability across our infrastructure. You'll collaborate with various teams to enhance our network capabilities and provide top-notch support to our clients.

Responsibilities

• Monitor network performance using advanced tools and systems, ensuring high availability and reliability
• Diagnose and troubleshoot network incidents, resolving issues in a timely manner to minimize downtime
• Document incidents and resolutions, maintaining accurate records of network performance and incidents
• Collaborate with engineering teams to implement network changes and upgrades
• Assist in the development and refinement of network monitoring processes and procedures
• Provide exceptional customer service and support to clients, acting as a point of contact for network-related inquiries

Required and Preferred Qualifications

Required:

• 3+ years of experience in network operations or a related field
• Strong understanding of networking protocols and technologies (e.g., TCP/IP, DNS, DHCP, MPLS)
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, or similar)
• Ability to work under pressure and manage multiple tasks simultaneously

Preferred:

• Certifications such as CCNA, CompTIA Network+, or similar
• Experience with cloud networking and security technologies
• Familiarity with scripting languages (e.g., Python, Bash) for automation purposes

Technical Skills and Relevant Technologies

• Deep expertise in network troubleshooting and incident response
• Knowledge of firewall configurations and security best practices
• Familiarity with VoIP and video conferencing technologies
• Experience with network performance optimization techniques

Soft Skills and Cultural Fit

• Excellent verbal and written communication skills
• Proactive problem-solver with a keen attention to detail
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Strong analytical skills and the ability to think critically under pressure

Benefits and Perks

As a member of our team, you will enjoy a competitive salary and a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Professional development opportunities and training
• Paid time off and flexible scheduling

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Location

This role requires successful candidates to be based in-person at our headquarters located in [$COMPANY_LOCATION].

We encourage applicants who may not meet all the qualifications to apply, as we value diverse perspectives and experiences.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

As the Network Operations Manager at [$COMPANY_NAME], you will lead our network operations team to ensure the seamless delivery of high-quality network services. You will be responsible for overseeing network infrastructure, optimizing performance, and implementing best practices in network management. Your leadership will be pivotal in driving operational excellence and enhancing the reliability and efficiency of our network systems.

Responsibilities

• Manage day-to-day network operations, monitoring performance metrics, and ensuring optimal network availability
• Develop and implement network management strategies, policies, and procedures to enhance service quality
• Lead incident response activities and troubleshoot complex network issues, utilizing advanced diagnostic tools
• Coordinate with cross-functional teams to align network operations with business objectives and service level agreements (SLAs)
• Oversee network capacity planning and optimization to accommodate future growth and technological advancements
• Mentor and develop team members, fostering a culture of continuous improvement and technical excellence

Required and Preferred Qualifications

Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in network operations or network management roles
• Proven experience with network infrastructure technologies, including routing, switching, firewalls, and security protocols
• Strong understanding of network monitoring and management tools, such as SolarWinds, Nagios, or similar

Preferred:

• Relevant certifications such as CCNP, CCIE, or equivalent
• Experience in managing a team and leading network-related projects
• Familiarity with cloud networking concepts and services (AWS, Azure, etc.)

Technical Skills and Relevant Technologies

• Deep expertise in TCP/IP, BGP, OSPF, and other networking protocols
• Proficiency in network security practices, including VPNs, firewalls, and intrusion detection systems
• Experience with network automation and orchestration tools

Soft Skills and Cultural Fit

• Exceptional problem-solving skills and the ability to think critically under pressure
• Strong communication skills, both verbal and written, with the ability to convey complex technical information to non-technical audiences
• Demonstrated leadership capabilities and a collaborative mindset
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities

Benefits and Perks

At [$COMPANY_NAME], we offer a competitive salary and a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Retirement savings plans with company matching
• Paid time off and holidays
• Professional development opportunities and training programs
• Team-building activities and a supportive work culture

Equal Opportunity Statement

[$COMPANY_NAME] is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Location

This role requires successful candidates to be based in-person at our office located in [$COMPANY_LOCATION].

We encourage applicants who may not meet all qualifications to still apply. Your unique experiences and perspectives are valuable to us.